1. Who we are

Shams Soft (Ahmad Shams, licensed dealer no. 029168036) operates the CMM system for municipalities in Israel. For residents' data, the municipality is the data owner and decides how it is used; we process the data on its behalf and on its instructions.

2. Data we process

• Identification and contact details: name, ID or card/property number, mobile number, email and address.
• Billing and payment data: invoices, balances, payments, receipts and non-sensitive payment details (e.g. last four card digits).
• Full card details are not stored by us; they are handled by the payment processor.
• Technical data: system usage and security logs.

3. How we use it

• Managing billing and collection, showing accounts and processing payments.
• Sending receipts, payment confirmations and reminders to residents.
• Securing the system, preventing fraud and complying with the law.

We do not sell personal data and do not use it for advertising.

4. WhatsApp, SMS and email messages

Account-related messages (receipts, payment confirmations, reminders) are sent on behalf of the municipality via the Meta WhatsApp Business Platform, and also by SMS and email. You can stop WhatsApp messages at any time by replying "STOP" to a message, or by contacting your municipality or us using the details below. We will then send no further messages on that channel.

5. Sharing

We share data only as needed to provide the service: messaging providers (Meta/WhatsApp, SMS and email providers), the card processor, and hosting/infrastructure providers, all bound by confidentiality and security obligations. Data may also be disclosed where required by law. Some providers may process data outside Israel.

6. Security and retention

Data is held in protected systems with access controls, encrypted transport and access logs. It is kept as long as the municipality is required to keep it by law and for collection and accounting purposes, and is then deleted or anonymised.

7. Your rights

Under the Israeli Privacy Protection Law, 1981, you may review, correct or request deletion of your data. Requests are forwarded to your municipality, which owns the database, and we will assist it in handling them.

8. Contact

Shams Soft · Al-Arz St., P.O. Box 1356, Buqata, Golan Heights 1243700, Israel · +972-52-428-6491 · +972-50-579-4408 · info@gvia.net